CREATING SOLUTIONS | Explore Our Offerings
At Market Connections we pride ourselves as the master chefs of creative solutions. Our offerings are not just a list of services - they are our delectable ingredients; passionately combined and adjusted until just the right mixture yields the perfect service program tailored exactly to your businesses tastes and preferences.

We invite you whet your appetite by exploring our variety of offerings - just remember, if something seems missing -- just ask, we are constantly sourcing the newest, freshest ingredients...

Our Ingredients:

Finance & Accounting

  • Accounts payable
  • Accounts receivable tracking & pursuit
  • Fixed asset management
  • General accounting
  • Project accounting
  • Analysis & reporting
  • And more...

Knowledge & Research

  • Data entry & analysis
  • Data mining
  • Decision support
  • Product & service information
  • Surveys
  • Focus panels
  • Product use testing
  • And more...

Customer Care

  • Tiered / category development
  • National account programs
  • Special pricing programs
  • Customer relations management
  • Problem resolution
  • Internet support services
  • Customer data capture
  • Quick response to customer concerns
  • And more...

Customer Acquisition and Retention

  • Reach new prospects
  • Dedicated inbound / outbound service
  • Up sell / cross sell existing customers
  • Marketing surveys
  • Targeted promotional programs
  • Data mining
  • Prospect qualifying
  • Appointment setting
  • And more...

Product Fulfillment

  • Order processing
  • Credit card / Invoicing / Pre-pay
  • Special pricing
    • Discount pricing by product / customer / order
    • GPO pricing
    • Rebates
    • Coupons
  • Warehousing
  • Pick, Pack, & Ship
  • Inventory & reorder management
  • Product returns
  • Secure credit card processing
  • Customized kit assembly
  • And more...

Technical Support

  • On-site technical support
  • Prototype testing
  • Failure analysis
  • Field use testing
  • Field implementation
  • Change-out programs
  • And more...

Internet and Information Services

  • Single source customer contact with full integration of internet, inbound, IVR and outbound services
  • Agent integration into your web site
  • Transaction processing
  • Web site development
  • Web application hosting
  • Domain name registration and management
  • Single data source to support your fulfillment activities
  • Real-time web based monitoring to view your program
  • And more...

Market Support

  • Training
  • User Guides
  • Manuals
  • Brochures
  • Catalogs
  • Instruction sheets
  • And more...

Consulting Services

  • Market development
  • Market research
  • New product ideation
  • Marketing communications
  • Project management
  • Innovation planning and management
  • Strategic planning
  • Mission and vision development
  • Product platform planning
  • Facilitation
 
 
OUR CORE SERVICES
 
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Customer and Equipment 
Support
We take the worry out by providing 360° of care, in a one stop solution: from initial order entry, product warehousing, distribution, customer service, returns and warranty management, marketing support, research, testing, accounting, shipping, IT solutions, reporting, and anything else your brand deserves.
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Customer Strategic
Innovation
We make real contact with customers, bringing their voices into the innovation process through qualitative and quantitative research by actively listening to and observing needs, both stated and unstated.
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Customer Interface
Management
We include all of the processes involved with directly interacting with your customers and translating their requests, comments and inquiries into appropriate responses and follow-up that will assure their satisfaction. 

 

2081 Industrial Blvd. Stillwater MN, USA 55082 | 651.207.1520 | info@marketconnections.us
Created by Visual Fluency